Detail Info Orders

tropical
  • After the customer fill in the address, name of the company, contact number and airport destination, we will send the latest updated stock list and the best freight rate to the customer.
  • Based on the latest stock list, the customer will send the order through email of fax.
  • Depend on the customer preferences, we will send the proforma invoice before the shipment.
  • We will send all the documents needed for the clearance after the shipment depart.
  • The shipment will arrive approximately 7 days after customer placed order.

HOW TO ORDER ?

PAYMENT

  • After the customer fill in the address, name of the company, contact number and airport destination, we will send the latest updated stock list and the best freight rate to the customer.
  • Based on the latest stock list, the customer will send the order through email of fax.
  • Depend on the customer preferences, we will send the proforma invoice before the shipment.
  • We will send all the documents needed for the clearance after the shipment depart.
  • The shipment will arrive approximately 7 days after customer placed order.

Packing Detail

To ensure that our beloved fish are secure and arrive in perfect condition, our packing bags and boxes are designed specifically and also based on IATA standard (International Air Transport Association).

  • Our plastic bags are made of high quality Polyethylene / PE plastics.
  • Our boxes are thick Styrofoam boxes which will also be covered with cardboard boxes.
  • Since we understand that our customers have different box preferences, we provide 3 dimensions of the box :
packaging

Large box : 75 x 42 x 40cm, 8 bags/box 25-27 kgs for the most economic box.

packaging

Medium box : 75 x 42 x 32cm 6 bags/box 20-22 kgs for the best condition of fish.

packaging

Small box : 60 x 44 x 31cm 4-5 bags/box 17-18 kgs economic and easy to handle box.

Packaging details all depend on the type of fish and flight time to destination

DEATH ON ARRIVAL (DOA)

Customers should not be worried, since according to our experience, our Death On Arrival (DOA) rate is below 1.5% in average.